Shipping & returns

Starchasers endeavour to ship your item in a timely manner. The estimated time to dispatch is 1 working day for all ribbons and supplies, and 2 working days for ready made bows. Larger orders may take more time as all bows are made to order. 

Currently Royal Mail tracked is our delivery partner, providing either a tracked 24 or 48 hour service. These timescales are estimates and are not guarantees, and no responsibility will be taken for delays that are outside our control. 

Returns are accepted within 90 days, however items must be unused and in new condition. You are responsible for returning any items to us, its advisable to use a tracked delivery service. On reciept of the items in condition stated a full refund of the purchase price or a replacement will be issued, please fill out the returns form before returning any items. 

If you experience any problems with your delivery or would like to make a return please get in touch, We are always happy to help!